why is my rollo printer printing sideways

Why Is My Rollo Printer Printing Sideways? Troubleshooting Guide

If you’ve encountered the frustrating issue of your Rollo printer printing sideways, you’re not alone. This problem can be particularly annoying, especially when you’re trying to print important labels or documents. Fortunately, there are several potential causes for this issue, and in this article, we will explore the common reasons Why Is My Rollo Printer Printing Sideways. We will also provide a comprehensive troubleshooting guide to help you resolve the problem and get your printer back to its proper functioning.

Rollo Printer Basics

Before we delve into the potential causes of your Rollo printer printing sideways, let’s briefly cover the basics of this popular thermal printer. The Rollo printer is known for its efficiency and reliability in printing labels, receipts, and other documents. It utilizes thermal printing technology, which produces high-quality prints without the need for ink or toner.

Incorrect Paper Alignment

One of the primary reasons why your Rollo printer may be printing sideways is incorrect paper alignment. Ensure that the paper roll is properly inserted and aligned within the printer’s paper tray. Improper alignment can cause the paper to feed unevenly, resulting in skewed prints.

To resolve this issue, gently remove the paper roll and reposition it correctly, ensuring that it is properly aligned with the printer’s guidelines. Additionally, make sure the paper roll is not too tight or loose, as this can also lead to printing problems.

Software Settings

Incorrect software settings can also be a culprit behind your Rollo printer printing sideways. Verify that the software you are using to print is correctly configured for the Rollo printer. Check the page orientation settings within the software and ensure that they match your desired printing orientation (usually portrait or landscape).

If you find that the settings are incorrect, make the necessary adjustments and try printing again. It’s important to note that each software application may have its own unique printing settings, so ensure that you review and adjust them accordingly.

Printer Drivers

Outdated or incompatible printer drivers can often cause printing issues, including sideways prints. Visit the Rollo printer manufacturer’s website or consult the printer’s manual to download and install the latest printer drivers specifically designed for your operating system.

Once you’ve installed the updated drivers, restart your computer and try printing again. This simple step can often resolve various printing problems and improve the overall performance of your Rollo printer.

Compatibility Issues

Sometimes, compatibility issues between the Rollo printer and your computer or operating system can lead to sideways prints. Ensure that your printer is compatible with your computer’s specifications and the operating system you’re using.

If compatibility is a concern, you may need to consider updating your computer’s hardware or operating system to meet the printer’s requirements. Alternatively, you can reach out to the Rollo printer manufacturer’s support team for guidance on resolving compatibility issues.

Printer Calibration

Calibrating your Rollo printer can help rectify printing problems, including sideways prints. Most thermal printers, including the Rollo printer, have a calibration function that allows you to align the print head and ensure optimal print quality.

Refer to your printer’s manual or the manufacturer’s website for instructions on how to perform a calibration process specific to your model. Follow the steps carefully, and once the calibration is complete, attempt to print again to see if the sideways printing issue has been resolved.

Hardware Problems

In some cases, hardware problems within your Rollo printer can be the cause of sideways printing. Check for any visible damage or obstructions in the printer’s paper path, such as debris or torn labels. Clean the printer’s interior using compressed air or a soft, lint-free cloth to remove any dust or particles that may be affecting the print quality.

Inspect the print head for any signs of damage or misalignment. If you notice any issues, contact the Rollo printer’s customer support for guidance on potential repairs or replacements.

Printer Firmware Updates

Outdated firmware can also contribute to printing problems. Check the Rollo printer manufacturer’s website for any available firmware updates for your specific printer model. Firmware updates often address known issues and introduce improvements to the printer’s functionality.

Follow the instructions provided by the manufacturer to download and install the firmware update onto your printer. After the update is complete, perform a test print to check if the sideways printing problem has been resolved.

Printing from Mobile Devices

If you are printing from a mobile device, such as a smartphone or tablet, certain settings or compatibility issues may lead to sideways prints. Ensure that you have installed the correct printer app or software on your mobile device and that it is up to date.

Check the print settings within the app or software and verify that the page orientation is correctly set. Additionally, ensure that the mobile device is connected to the Rollo printer via a stable and compatible connection, such as Wi-Fi or Bluetooth.


Experiencing sideways printing with your Rollo printer can be frustrating, but with the troubleshooting steps outlined in this article, you should be able to identify and resolve the issue. Remember to check the paper alignment, software settings, printer drivers, compatibility, and perform calibration or firmware updates if necessary.

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